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Alchemy – The Perfect Storm
I’ve been planning to start a weekly blog for some time. I’ve been gathering ideas for topics, researching other blogs and reading advice on how to produce a good blog. I want the blog to be related...
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When to deliver that one-off large customer feature request
We’ve all been there. The customer from #$@! That demanding squeaky wheel customer who wants what you don’t have in the product today and they want it yesterday. The customer who pushes your limits...
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Adieu to Windows Live Messenger
It was with a tang of bittersweet nostalgia that I read the announcement last week that Microsoft will retire its Windows Live Messenger (MSN Messenger) product....
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Building Customer’s Trust
I believe that strong customer engagement requires the ability to build trust based relationships with customers through delivering on managed expectations. This is basically a lot of words for...
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Why I ♥ my new iPhone 5
A ramble, hopefully both amusing and thoughtful, on my recent buying experience upgrading to the iPhone 5 and why I am loving it now that it is in my hands. I finally upgraded to the iPhone 5 over the...
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Content Marketing – Give your Customers Something of Value
It’s not enough to just build community through Social Media channels. To grab and hold your customer’s interest you need to provide them with something of value. By focusing on Content Marketing...
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Online Metrics, More than just a Like
Congratulations to Facebook on your 9 year anniversary this week. Thank you as well, for bringing us the Like. Which leads me into today’s topic on the kinds of metrics that may be useful to measure...
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You want your B2B customer teams out of the office
Delivering to B2B customers it’s hard to avoid having a geographically dispersed and remote workforce. Depending on the role of the employees, you actually want them out of the office and having face...
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BYOD & Enterprise Apps Stores – Business disrupting IT
With BYOD (bring your own device) becoming more and more prevalent in the business word, a new set of issues and opportunities are disrupting tradition IT departments. Business teams and employees want...
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Why every company with a Website should also have an App
These days, having a company website is considered a necessity in a company’s marketing arsenal. Having that website be responsive to display appropriately on various devices is also crucial. I...
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Lost among devices? Focus on your App’s features
In wanting to develop an App to support your online business, you can get lost in the technical issues. Do you want to have it developed for a native platform (iOS, Android, Windows8, Blackberry), or...
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Authorize subscriber Social networks in your online site or app
An important though optional feature for your website or mobile app is providing your users a method to authenticate using social networks and/or to authorize you to have access to their information or...
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